Returns Policy

We want our customers to be delighted with their purchase.

However, if for any reason you are not satisfied with you purchase it may be returned subject to our returns policy below.

Purchases made using TradeMe or other third-party auction site are NOT covered under the general terms of this return policy. See the special notes for auction returns for the applicable policy.

Important terms regarding returns

Please notify us before you make the return.

• You may do this by emailing us direct at info@uberhorse.co.nz.

• Make sure there is a way for us to identify who you are when we receive the return. Typically, your return address on the package or a copy of the sales receipt is sufficient.

• Please include ALL tags, packaging, saddle covers, etc. that you received with the item you are returning, even if these materials have been removed from the item.

You may return for exchange or full refund within 14 days if:

1. The size you ordered does not fit, or you decide that you do not want the item for any other reason. In cases where you wish to exchange, we cannot guarantee that we have your correct size available. You are responsible for the cost of returning the item to us.
   
2. Upon receipt of the item, you find it to be defective, worn or broken, except if such condition(s) is (are) disclosed to you in the online description of the item. We will credit you for your shipping cost to return the item to us.
3. We ship you the wrong item. We will credit you for your shipping cost to return the item to us. 

Address for returns

Please ship items with all original tags and packaging to:

Uberhorse Ltd
79 Henwood Road
Taupaki, RD2 Henderson
Auckland, NEW ZEALAND.

You may return items via any service (postage, courier, etc.) that is convenient and cost-effective for you.

No returns or refunds if:

1. The item has been damaged or soiled due to your abuse or neglect. This includes damage caused by horses.
2. In the case of clothing, if the item has been worn, laundered, or dry-cleaned or if original tags have been discarded.
3. If the purchase was made using a coupon or other price promotion that specifies that returns are not available on the purchase.
4. You have not notified us of your desire to return the merchandise within 14 days of your receiving the merchandise; after 14 days, all sales are final.

Purchases made via third-party auction service

Items purchased from us via TradeMe or eBay auction are NOT returnable unless there was a material mistake or misrepresentation in the auction description (e.g., wrong size, different color, etc.) or if the item is defective upon delivery, unless such defect was disclosed in the auction description.In some cases, we will exchange an item that does not fit for another size if we have the other size in stock in sufficient quantities. In such cases, a second shipping fee will apply. Such an exchange is solely at our discretion.

Important note about warranties

Although most of the items we sell are brand-name products you recognize, closeouts and seconds are generally not covered by the manufacturer's warranty.

How refunds are made

You must notify us by email before returning any merchandise. Refunds of original purchase price will be made by a credit to your credit card or bank account (your choice), which will appear on your statement in the next billing cycle.

We want you to be happy with your purchase

If you are dissatisfied with your purchase for any reason, please email us. We will make every reasonable effort to ensure your complete satisfaction.  Thanks for shopping at Uberhorse!